Small business is being crushed to death by the unrestrained expectations of 24/7/365 customer service. As we struggle to provide more and more services with fewer resources and lower revenues, this is what happens.
Eventually, we will lose all track of who our customers are and what they needed when. And we can’t even find time to organize because their incessant demands prevents us from finding the time to do so.
Fresh thoughts:: The real cost of busy social networking http://gerardmclean.com/the-real-cost-of-busy-social-networking.html
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