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	<title>GerardMcLean.com &#187; customer experience</title>
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	<link>http://gerardmclean.com</link>
	<description>Random obvious opinions that are entirely my own. I hope you disagree with every one of them.</description>
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		<title>NWA keeps writing and making it worse</title>
		<link>http://gerardmclean.com/nwa-keeps-writing-and-making-it-worse.html</link>
		<comments>http://gerardmclean.com/nwa-keeps-writing-and-making-it-worse.html#comments</comments>
		<pubDate>Tue, 25 Aug 2009 13:43:56 +0000</pubDate>
		<dc:creator>Gerard</dc:creator>
				<category><![CDATA[Brand Awareness]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Stuff]]></category>
		<category><![CDATA[air travel]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[beads]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Denmark]]></category>
		<category><![CDATA[KLM]]></category>
		<category><![CDATA[Minneapolis]]></category>
		<category><![CDATA[Northwest Airlines]]></category>
		<category><![CDATA[NWA]]></category>

		<guid isPermaLink="false">http://gerardmclean.com/?p=977</guid>
		<description><![CDATA[A couple weeks ago, I posted this up about an experience with Northwest Airlines. My daughter wrote one last letter and let them know her response was a blog post and that they really don&#8217;t need to keep on the conversation as it was going nowhere anyway. Oops. They replied via a letter, further explaining [...]]]></description>
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		<item>
		<title>When anger turns into creativity</title>
		<link>http://gerardmclean.com/when-anger-turns-into-creativity.html</link>
		<comments>http://gerardmclean.com/when-anger-turns-into-creativity.html#comments</comments>
		<pubDate>Thu, 09 Jul 2009 13:45:34 +0000</pubDate>
		<dc:creator>Gerard</dc:creator>
				<category><![CDATA[Brand Awareness]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[unite airlines]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://gerardmclean.com/?p=882</guid>
		<description><![CDATA[This was published originally on TourneyCentral.com. Watch the video above. It was written and produced by Dave Carroll after an unpleasant experience with United Airlines. As of this writing, the video has been viewed 433,294 times on YouTube, had 3,274 comments and appeared in the Wall Street Journal web site, the Huffington Post, LA Times, [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>How the US Postal Service blows its brand every December</title>
		<link>http://gerardmclean.com/how-the-us-postal-service-blows-its-brand-every-december.html</link>
		<comments>http://gerardmclean.com/how-the-us-postal-service-blows-its-brand-every-december.html#comments</comments>
		<pubDate>Sun, 14 Dec 2008 20:18:24 +0000</pubDate>
		<dc:creator>Gerard</dc:creator>
				<category><![CDATA[Brand Awareness]]></category>
		<category><![CDATA[alltop]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[christmas]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[pets.alltop.com]]></category>
		<category><![CDATA[post office]]></category>
		<category><![CDATA[santa claus]]></category>
		<category><![CDATA[USPS]]></category>

		<guid isPermaLink="false">http://gerardmclean.com/?p=68</guid>
		<description><![CDATA[Every December, Santa hands the US Postal Service a shiny new opportunity to rebrand itself as a lovable, caring organization that is an integral part of all 43,000+ Zip Codes it services. Every year, the USPS blows it terribly. I found myself in the Englewood OH 45322 Post Office last Friday about 4:00pm. Ironically enough, [...]]]></description>
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